Change Management Consultant

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organizations on a timely and consistent basis

We see an Africa where payment is a seamless part of our everyday lives, and our mission is to create transaction solutions that enable individuals and communities prosper across the continent

We started operations in 2002 as a transaction switching and electronic payments processing company and have evolved dynamically into an end-to-end integrated payment solutions company that builds and manages payment infrastructure as well as delivers innovative payment products and transaction solutions throughout the African continent.

Job Profile

To ensure all change initiatives meet the set objectives in a timely manner thereby maximizing employee adoption and usage.

This role will focus on the people side of change, including changes to business processes and systems.

The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance.

Job Description

Designing Change Management Plans

      • Use required Change Management methodologies to plan and implement change
      • Engage Stakeholders to define goals and objectives of the required changes
      • Define timelines to implement required changes
      • Track defined and agreed impact of change
      • Provide adequate reporting and communication through the life cycle of the change
      • Preparation of forecasts, and evaluation of the actual impact of changes
      • Identification of potential risks for resistance as well as development of plans to intervene
      • Evaluation and ensuring the readiness for change
      • Support and management of the necessary communication activities related to the changes
      • Identify, analyse and prepare risk mitigation tactics
      • Consult and coach project teams
      • Integrate change management activities into project plan
      • Evaluate and ensure user readiness
      • Track and report issues

         

Performance Drive / Service Focus

      • Achieve buy-in and support from Management and Leads at delivering the required changes by harnessing change objectives and goals
      • Drive implementation and monitor successes and failures being experience during the lifecycle of the change
      • Coordinate the execution of Change Projects
      • Provide periodic reports to track and monitor change impacts

Sustain Change Implementation

 

      • Organize training engagement when and where required
      • Design a feedback platform to promote and enhance continuous improvement
      • Support the Standardization & Blueprinting team to redefine more efficient processes and their documentation

Risk Identification & Analysis

      • Defining systems or control tools that would be used to implement successful changes and reduce or eliminate change failures
      • Manage systems and tools that ensures all change stages are delivered successfully and within agreed set timelines
      • Proactively develop risk management dashboards to monitor, track and resolve identified risks around changes
      • Research and proffer strategies for resolving foreseeable challenges that may emanate from human resistance to change

Academic Qualification(s) – Bachelor’s degree in Business Administration., Engineering or a relevant discipline

 

Professional Qualification(s)- Relevant professional qualifications such as:

  • Lean Six Sigma Yellow Belt
  • Project Management Professional Certification

Experience (Number of relevant years)

  • Minimum of 2-3 years cumulative relevant working experience
  • Understanding of Continuous Improvement and Project Management methodologies
  • At least 2 years work experience in Change Management
  • Knowledge of concepts, techniques and theories associated with satisfactory service delivery

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